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Return Policy

At Mud Pup Pottery, your satisfaction is our top priority. We take great pride in crafting unique, high-quality pottery, and we want you to love your purchase as much as we loved making it. If for any reason you’re not completely satisfied, we’re here to help.

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Returns & Exchanges

  • Eligibility: Returns or exchanges are accepted within 30 days of delivery for unused, undamaged items in their original packaging.

  • Custom Orders: Please note that custom or personalized items cannot be returned or exchanged, unless they arrive damaged or defective.

  • Process: To initiate a return or exchange, please contact us at [insert contact email] with your order number and reason for return. We will guide you through the process.

 

Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, a refund will be issued to your original payment method within 5-7 business days.

 

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will happily provide a replacement or full refund, including shipping costs.

 

Return Shipping Costs

  • Buyers are responsible for return shipping costs, except in cases of damage or defects. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

 

If you have any questions or concerns, feel free to reach out. We’re here to make sure you have a wonderful experience shopping with us!

Hey there, fellow pottery lover! Just a friendly heads-up: all our pieces are handcrafted with love (and a little mud)! That means each item comes with its own unique quirks and charming imperfections. No two pieces are exactly alike—so while you might find a few that share a similar size or shape, they’ll each have their own personality. Embrace the beauty of individuality; it’s what makes our pottery special! So, if you’re looking for cookie-cutter perfection, you might want to look elsewhere. But if you’re ready to welcome some delightful uniqueness into your life, you’re in the right place!

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